Privacy Policy

Privacy Policy

Last updated: 01/05/2026

Vibecheckin Marketing Private Limited ("Klevay," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit or shop on klevay.in (the "Site"), how we use it, and the choices you have.

This policy is intended to comply with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Information We Collect

Information you give us directly:

  • Name, email address, phone number, shipping and billing address - when you place an order, create an account, or contact us.
  • Payment information - processed securely by our payment partner, Razorpay. We do not store your full card number, CVV, or UPI PIN on our servers.
  • Any information you share with us via email, WhatsApp, or customer support (such as feedback, complaints, or return requests).

Information collected automatically:

  • Device and browser information, IP address, pages visited, and time spent on the Site - collected via cookies and analytics tools (such as Google Analytics, Meta Pixel, and Google Tag Manager).
  • Approximate location (city/region level), inferred from your IP address.

Information from third parties:

  • If you sign in or interact with us via a third-party platform (such as Instagram or Google), we may receive basic profile information you've chosen to share with that platform.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping, billing, and customer support.
  • Communicate with you about your order status, shipping updates, and support requests.
  • Send you marketing communications (such as promotions, new product launches), where you have opted in. You can unsubscribe at any time.
  • Improve our Site, products, and customer experience based on usage patterns.
  • Detect and prevent fraud, abuse, or violations of our Terms of Service.
  • Comply with applicable legal obligations, including tax and accounting requirements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep items in your cart as you browse.
  • Remember your preferences.
  • Understand how visitors use our Site (via tools like Google Analytics).
  • Show you relevant ads on platforms like Meta/Instagram and Google (via pixel-based retargeting).

You can disable cookies through your browser settings, though this may affect your ability to use certain features of the Site, such as the shopping cart.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

  • Service providers: With trusted third parties who help us operate our business, including:
    • Shopify (our e-commerce platform and hosting provider)
    • Razorpay (payment processing)
    • Shiprocket and its courier network (order shipping and delivery)
    • Email/SMS/WhatsApp service providers (order and marketing communications)
    • Analytics and advertising platforms (Google, Meta)
  • Legal requirements: If required by law, court order, or government request, or to protect our legal rights.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.

5. Data Storage and Security

  • Your data is stored on Shopify's secure servers, which use industry-standard encryption and security practices.
  • While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
  • We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, tax records).

6. Your Rights

Under the DPDP Act and applicable Indian law, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Withdraw consent for marketing communications at any time (via the unsubscribe link in our emails or by contacting us directly).
  • Request deletion of your personal data, subject to our legal obligations to retain certain records (such as transaction history for tax purposes).
  • Lodge a grievance with us regarding how your data is handled, using the contact details below.

To exercise any of these rights, contact us at care@klevay.in

7. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

8. Third-Party Links

Our Site may contain links to third-party websites (such as our Instagram page or partner platforms). This Privacy Policy does not apply to those external sites, and we encourage you to review their respective privacy policies.

9. International Data Transfers

As we use global service providers (such as Shopify, Google, and Meta), your data may be processed on servers located outside India. We take steps to ensure such providers maintain appropriate data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised "Last updated" date.

11. Grievance Officer / Contact Us

In accordance with applicable Indian law, if you have any concerns, questions, or complaints about how we handle your personal data, please contact:

Grievance Officer: Amardeep Jayswal ; Vibecheckin Marketing Private Limited Email: amardeep@klevay.in WhatsApp: +91 8424017642 Address: 603, Kalpana Mandir, Plot 276, Goregaon West, Mumbai, Maharashtra, India - 400104

We aim to acknowledge and address all grievances within a reasonable timeframe, as required under applicable law.

This policy is governed by the laws of India. For any disputes, the courts of Mumbai, Maharashtra shall have exclusive jurisdiction.