Shipping Policy
Shipping Policy
Last updated: 01/05/2026
At Klevay, we want your order to reach you quickly and reliably, no matter where in India you are. Here's everything you need to know about how we ship.
Where We Ship
We currently ship across India. We do not offer international shipping at this time, but it's on our roadmap. Follow us on Instagram @klevay.klub to know when that changes.
Shipping Cost
Shipping is free on all orders, with no minimum order value. What you see at checkout is what you pay.
Delivery Timelines
| Location | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune) | 2-3 business days |
| Rest of India | 3-5 business days |
| Remote or non-serviceable pin codes | 5-7 business days |
Delivery timelines are estimates and begin from the date of dispatch, not the date of order. You'll receive a confirmation email/SMS once your order is placed, and a tracking link once it's shipped.
Please note that delivery times may be slightly longer during sale periods, festivals, or due to courier delays outside our control.
Order Processing Time
Orders are typically processed and handed over to our courier partner within 24-48 hours of being placed, excluding Sundays and public holidays.
Tracking Your Order
Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order status by logging into your Klevay account or visiting "Track Order" on our website.
Address Accuracy
Please double-check your shipping address, pin code, and phone number at checkout. Klevay is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided at the time of order. If you spot an error after placing your order, contact us immediately at care@klevay.in so we can try to correct it before dispatch.
Failed Delivery Attempts
Our courier partners typically attempt delivery up to 2-3 times. If delivery fails after multiple attempts (for example, due to an unreachable address or unavailability), the order may be returned to us. In such cases, we'll reach out to arrange re-delivery, which may involve an additional shipping charge.
Damaged or Missing Items
While we package every order carefully, if your order arrives damaged, tampered with, or is missing items, please:
- Do not accept the package if the outer packaging is visibly damaged or tampered with - you may refuse delivery.
- If you've already accepted it, take photos of the damaged product and packaging immediately.
- Email us at care@klevay.in within 48 hours of delivery with your order number and photos.
We'll arrange a replacement or refund once verified, at no extra cost to you.
Questions
For any shipping-related questions, reach out to us at care@klevay.in or message us on WhatsApp at +91 8424017642. We typically respond within a few hours.