Terms of Service

Terms of Service

Last updated: 01/05/2026

Welcome to Klevay. These Terms of Service ("Terms") govern your use of klevay.in (the "Site") and your purchase of products from Vibecheckin Marketing Private Limited ("Klevay," "we," "us," or "our"). By accessing our Site or placing an order, you agree to these Terms. Please read them carefully.

1. About Us

Klevay is a brand operated by Vibecheckin Marketing Private Limited, a company registered in India, GST registration 27AAKCV0564F1Z8. Our registered office is at 603, Kalpana Mandir, Plot 276, Goregaon West, Mumbai, Maharashtra, India - 400104.

2. Eligibility

By using this Site, you confirm that you are at least 18 years of age, or that you are accessing the Site under the supervision of a parent or legal guardian. You also confirm that you have the legal capacity to enter into a binding contract.

3. Products and Pricing

  • All product descriptions, images, and prices on the Site are accurate to the best of our knowledge at the time of listing, but we reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to change prices, discontinue products, or limit quantities at our discretion.
  • Product images are for representation purposes. Actual packaging or product appearance may vary slightly.

4. Orders and Payment

  • By placing an order, you make an offer to purchase the product(s) at the listed price. We reserve the right to accept or decline any order for any reason, including suspected fraud, pricing errors, or stock unavailability.
  • Payments are processed through Razorpay, a third-party payment gateway. We do not store your card, UPI, or bank details on our servers.
  • Once payment is confirmed, you will receive an order confirmation via email/SMS. This confirms receipt of your order, not necessarily our acceptance of it.
  • We accept Cash on Delivery (COD) for eligible orders and locations, subject to verification at our discretion.

5. Shipping and Delivery

Shipping timelines, costs, and related terms are detailed in our [Shipping Policy], which forms part of these Terms.

6. Returns and Refunds

Our return and refund process is detailed in our [Return & Refund Policy], which forms part of these Terms.

7. Intellectual Property

All content on this Site, including but not limited to the Klevay name, logo, product names, packaging designs, photography, graphics, and written content, is the property of Vibecheckin Marketing Private Limited and is protected under applicable Indian intellectual property laws. You may not reproduce, distribute, or use any content from this Site for commercial purposes without our prior written consent.

8. User Conduct

When using our Site, you agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms.
  • Attempt to gain unauthorized access to our systems, servers, or any other user's account.
  • Submit false, misleading, or fraudulent information, including for orders, reviews, or refund requests.
  • Use any automated system (bots, scrapers) to access or interact with the Site without our permission.

9. Product Use and Disclaimer

  • Klevay products are intended for household cleaning use as described on our packaging and Site. Please follow usage instructions provided.
  • While our products are dermatologically tested, individual skin sensitivities vary. If you experience irritation, discontinue use and consult a medical professional.
  • We are not liable for damage to fabrics, surfaces, or property resulting from use inconsistent with our stated instructions.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Vibecheckin Marketing Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or this Site. Our total liability for any claim related to a product purchase shall not exceed the amount paid for that product.

11. Third-Party Links and Services

Our Site may contain links to third-party websites or use third-party services (such as payment gateways, shipping partners, or analytics tools). We are not responsible for the content, policies, or practices of any third-party service.

12. Reviews and User Content

If you submit a review, comment, or other content to our Site or social channels, you grant Klevay a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and promotional purposes, unless you explicitly request otherwise.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

15. Contact Us

For any questions about these Terms, contact us at:

Vibecheckin Marketing Private Limited Email: care@klevay.in WhatsApp: +91 8424017642 Address: 603, Kalpana Mandir, Plot 276, Goregaon West, Mumbai, Maharashtra, India - 400104.